Refund policy

Thanks for supporting MORTAL! Here's everything you need to know about shipping and returns.

Shipping

MORTAL ships domestically across the US. If you're outside the US and interested in placing an order, please reach out directly.

Returns

Every MORTAL board is hand-shaped and finished by one person. Because of that, no two boards are exactly alike. Small variations in paint lines, wood grain, and finish are a natural part of the process—not defects. They're what make your board yours.

That said, if something isn't right, here's how returns work:

Returns are accepted within 14 days of your order's delivery date. To be eligible, the board must be in its original condition and packaging, unassembled, ungripped, and unscratched. Return shipping costs are the customer's responsibility.

If there's been a mistake—like the wrong item was sent or it was damaged in transit—please reach out within 5 days of delivery. A photo of the issue helps me sort things out quickly. I'll make it right with a prepaid return label and a full refund or replacement, depending on availability.

Refunds

Once I receive and inspect the returned item, I'll process your refund to your original payment method within 5–7 business days.

Incorrect addresses

Please double-check your shipping address at checkout. I'm not responsible for packages delivered to an incorrect address entered during checkout. If a package is returned to us due to an insufficient address, a re-shipping fee will apply.

Questions?

Reach out anytime at [your email]! I'm happy to help.